Terms of Service

1. Scope

These terms apply to all our services; our details are in the Impressum. They apply to both consumers and businesses.

2. The service

Docora combines document reading, audio, conversion, file tools and learning. Online AI features require an account, internet access and the applicable allowance or Coins. The functions available depend on the current version and account. Changes to contracted digital products remain subject to statutory requirements, including § 327r BGB; this is not a general right to remove paid features.

3. Your account

Provide accurate registration details, verify your email and protect your password and passkeys. Tell us promptly about suspected unauthorised access. Account and device limits apply as described for your plan. Responsibility for misuse is determined by applicable law and fault; an account event does not automatically make you liable.

4. Acceptable use

Use the service lawfully and only process content you are entitled to use. Do not bypass security or usage limits, resell access to the AI gateway, or harm other users or systems. Mandatory rights to analyse software or achieve interoperability remain unaffected. Serious misuse may lead to suspension; contact support if you believe a restriction is mistaken.

5. Plans, Coins & payments

Plans and Coins are billed through Stripe. Taxes, where applicable, are calculated at checkout based on the billing location. The final total, currency, billing period and any recurring payment are shown before you confirm payment.

Subscriptions renew under the conditions shown at checkout. You can manage or cancel renewal in Docora or through account subscription management when available, or submit cancellation directly at Cancel a subscription without signing in. Unless an earlier statutory termination right applies, ordinary cancellation takes effect at the end of the applicable contract term. Stopping renewal alone does not refund earlier payments.

A one-time Coin purchase is separate from a subscription; canceling a subscription does not automatically refund Coins. Any refund claim depends on the transaction, the service provided, recorded consent and mandatory statutory rights. We do not promise a full refund after Coins have been used, and usage alone does not waive a withdrawal right.

6. Right of withdrawal

Consumers have a statutory withdrawal right for qualifying distance contracts, generally fourteen days from contract conclusion. To exercise it, send an unequivocal declaration identifying the contract to [email protected] or use Withdraw from a purchase. Sending the declaration before the period ends is sufficient to meet the deadline.

You may use this model: “I hereby withdraw from the contract for [service/order], concluded on [date]. Name: […]. Email/address: […]. Date: […].” Use of the model is optional.

Simply using Coins does not by itself amount to express consent to lose a withdrawal right. For paid digital content not on a physical medium, expiry of the right requires the statutory conditions, including prior express consent to early performance, acknowledgment of the loss of the right and the required contract confirmation (§ 356(6) and § 312f BGB). Services may follow different rules.

For a valid withdrawal, the amount due is refunded within the statutory deadlines, normally to the original payment method. A proportionate charge for services provided up to withdrawal may apply only when the legal requirements are met, including an express request to start service during the withdrawal period and the required information (§ 357a BGB). No fixed deduction rate applies to every subscription or Coin purchase. The form lets you submit withdrawal and keep its receipt; returning the funds is a separate step.

7. Availability

Availability can be affected by maintenance, connectivity and provider interruptions. We do not promise uninterrupted operation. Statutory rights concerning defects, necessary updates and consumer remedies remain unaffected, including for features labelled beta. AI output can contain errors; check important results against reliable sources.

8. Liability

We're fully liable for intent, gross negligence, and harm to life, body, or health. For ordinary negligence we're liable only for breaching essential contractual duties, and only up to the foreseeable, typical damage. This doesn't limit liability under the Product Liability Act or your statutory consumer rights.

9. Termination

You can close your account in Settings. Cancel any active subscription first; account closure is separate from cancelling or withdrawing from a contract and permanently ends access to the account balance. Contact support about outstanding payments, data export or erasure before closure. Statutory rights remain unaffected. We may terminate for good cause, including serious breaches of these terms.

10. Governing law & disputes

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. Consumers retain the protection of mandatory rules in their country of residence.

We do not participate in voluntary dispute resolution before a consumer arbitration board. Mandatory statutory duties remain unaffected. Contact [email protected] about a complaint.

11. Final

If a clause is invalid, the remaining clauses continue to apply to the extent permitted by law. Material contract changes will be explained with their effective date; consent will be obtained where required by law. Merely continuing to use the service is not a blanket acceptance of every change. Statutory remedies and termination rights remain unaffected.